The majority of institutions evolved when the prevalent mode of study was face-to-face and campus-based. New modes of study offered through ICT should prompt institutions to review their strategies to take into account increased use of ICT, both in institutional and public online spaces.
The institution should have defined policies and management processes that are used to establish strategic institutional objectives, including those for the development of e-learning. In a mature institution, strategic management will operate over several time horizons.
The institutional strategic plan should identify the roles that e-learning will play in the overall development of the institution and set the context for production of the plans of academic departments, administrative and operational divisions.
The institutional plan should outline options for the use of e-learning in teaching that may define a spectrum of blends of e-learning and more established teaching mechanisms. Institutional plans should also consider issues of resourcing, information systems, staff development, innovation and collaboration with partners.
Faculty and departmental plans should aim to best match the student requirements of their particular market sector (national/international focus) in presenting e-learning/blended learning options.
The institutional strategic plan should ensure that plans of academic departments are consistent with each other. Student mobility between departments should not be restricted by major differences in policy or implementation with respect to e-learning.